Dear Paulina I would like to thank you for your help with the airport transfer to the hotel & the excursion to Auschwitz/Birkenau. It was very easy to find the driver, Lucas, at the airport on arrival. He was friendly and brought me to the hotel in no while. I was supposed that he knew that I would have a visit to Auschwitz with KrakowDirect on 16th November as well. Also about the excursion trip to Auschwitz/Birkenau I was very enthusiatic. Very good, friendly and helpful driver, Yaro. He spoke English very well and explained us everything so it was easy to find and to do everything. The guide at Auschwitz/Birkenau was perfect! He gave us a lot of information and had the time to do the excursion. So thank you very much to have given me a wonderful time in Krakau & surroundings.