Dear Peter, We have now returned to the UK from a very successful visit to Krakow. Thank you for your very kind services. Your offices have been extremely efficient in the organisation of our tours. The driver John who was responsible for taking us to the salt mines, Auschwitz/Birkenau and back to the airport was extremely professional in his services. He was punctual, a very good and careful driver and extremely helpful and knowledgeable. He is an asset to your company. The guide you arranged for us at Auschwitz/Birkenau was incredible. She was extremely empathetic, sympathetic and knowledgeable. Her name was Kasha. As next generation Jews, that trip was always going to be a difficult one. Both Kasha and John displayed patience, kindness and understanding. Well done Krakow Direct. I shall have no hesitation in recommending you in the future. Thank you.