Client’s feedback Your opinion

Also to say you and all your colleagues at Krakow Direct provide and excellent service and our driver today Lucas was excellent, he was very nice/friendly and courteous I will be highly recommending your service. Thank you again.


Thank you for your excellent service whilst we visited your beautiful country this week. All your drivers were extremely friendly helpful and on time.


We booked two tours with you and I have to say from the initial enquiry to being dropped off after the second tour was absolutely perfect. The staff are incredibly polite & extremely helpful. Michael, our driver sorted our tickets, introduced us to the tour guides at the various destinations and met us after each part of the tour, plus the vehicle was very clean. It took away any stress so we could concentrate on enjoying the tours. I would highly recommend Krakówdirect. Thank you.

Just to say thank you to everyone for an excellent service, we did 2 trips and an airport transfer and had 4 drivers overall. They were very professional and friendly and everyone in the group was very impressed. We had a fantastic stay in Krakow and your excellent service made it even better. Thanks again.


I would like to email and let you know how happy we were with the tour of aushcwitz provided sunday 26/01/19. Our driver Michael arrived promptly on time and provided knowledgeable and excellent service throughout the entire day. If you are to show this email to Michael I sat in the front of the vehicle with him on the way home where friendly and insightful conversations continued Once again thank you and we will definitely reccomend your company to our friends and use you again if we are to return to Krakow. Many Thanks Alex

Alex Patchett

Great Service. Would highly recommend this company for Airport Service and for Tours. Punctual and Polite Drivers.

Just wanted to say a big thank you for your service. Your drivers were lovely and very polite, we will definitely be using you again when we return to Poland. Thank you again


Hi, I’ve just returned to Ireland with my boyfriend after a trip to Kraków. We were blown away by the service we received from you guys. The taxi to and from the airport was so clean, comfortable and warm and we had a lovely driver from the airport to the hotel. We also booked the day trip to Auschwitz and the salt mines on Sunday and our driver was Michael. Michael is excellent at his job and looked after us very well, we couldn’t have asked for better. We learned so much in one day and we felt as if we could relax knowing we were in safe hands with Michael and he Was very informative. We have just returned and are already planning our next trip to Kraków! Thanks for making our time more enjoyable and thank you Michael for making everything run so smoothly.

Regards, Niamh

A great big thank you Krakow Direct, and especially Anna in the office. You all made our trip for 7 customers so smooth. From the airport pick up and return in clean comfortable vehicle with very attentive drives . The your tours to Auschwitz followed by the Salt mines the next day. Another member of the party had booked separately for your Folk trip which was a gain a great show.This company really deliver and make your holiday so easy 10/10

Just arrived back at our hotel after our trip to Auschwitz-Birkenau & the salt mines it was a fantastic day & our driver rafael was exceptional he was great thank you so much

Joanne Pendlebury

During my holidays to Kraków I spent 3 days with Kraków Direct tours. I am surprisingly glad to tell how excellent tours they made. Everything was easy and the drivers (read quides) spoke excellent English. They even offer audio and quide book with my own language, Finnish. Extra thanks to Mihael, who told much extra information while driving and while stopping to show interesting things. Happy new year!

Excellent tour service - we booked a last minute private your to auschwitz and the salt mine, our drive Peter was really nice and very knowledgable about Poland. We were collected in the morning and driven to both locations to be met by our tour guide, tickets had already been arranged. Would highly recommend this service, great value for money and you learn a lot!

Just want to thankyou for your service in this week it was awesome. I cant make another review on facebook. Coz i already did one. The drivers were really helpfull and awesome in every way they ara Karol and Marcel. Thanks again guys till the next one

Rosmar Barbara

We have just returned from Krakow and would just like to say thank you for arranging our guide and trip to Auschwitz. Our driver was Peter, what can I say such a helpful, courteous and friendly gentleman. Please pass on our thanks he looked after us extremely well. We are hoping to return to Krakow for another holiday and would be very happy to use you again for trips and excursions. Thank you again.


Dear Krakow Direct I have just returned from my short break in Krakow. We booked Krakow direct for both the Airport Transfers, and our trip to Auschwitz and the Salt mine. I cannot recommend krakow Direct enough, what a fantastic company. All three drivers, were smart informative ,on time, polite, helpful, the office staff were helpful, even helped us when we had a problem with our travel agent. Thank you so much for a great service, the best. Hope you all have a wonderful Christmas Tony and Sue.

Tony and Sue

We had an excellent trip to Auschwitz. Our driver Ziggy was great, the guide, Barbara, at Auschwitz was very good and informative and sensitive to the area. Thanks again for all your help. We will recommend Krakow Direct to friends should they visit Krakow.

Angie Murphy

Dear all We had a very special trip last Friday. Our driver Michael and the man giving the talk at the extermination camps was of a very high standard and the Salt Mine at the end was fascinating. The visit to the camps was an intense experience but we felt we owed it to those who had died so horribly. Our driver was very patient in the Friday night traffic and kept a close eye on all his group. Thank you for a very special trip.

Tony and Rosemary Mason

Hi just want to pass on a message to the boss, my dad Gerry mcguckian was on the Auschwitz tour this morninhy an the driver of the bus was called Michael, he said he received excellent friendly service an very informative information from him an that he made his tour brilliant, he was very highly impressed and can't wait to there trip tomorrow to salt mines, thanks again for the excellent service they r recieving, many thanks

Gerry mcguckian

I cant thank you enough for the excellent service you provided while we were in Krakow. Your transport is immaculately clean and prompt. The drivers we had Yarrow & Lucas were absolutely brilliant, they were so friendly & polite and really informative about the area and the places we were visiting. We will highly recommend your company on trip advisor and to all our family & friends. Thank you so much.


We all wanted to say what an excellent service we received from your drivers. Each of them were very efficient and friendly. We will all be recommending your services to any of our friends we have visiting Krakow. Thank you


Just want to say thank you for the wonderful service on picking us up and dropping us back at the airport. Both drivers were first class. I will definitely recommend your company Many thanks again


Good Morning Hope this email finds you well. I wanted to take the opportunity to thank you for making our break truly memorable our first trip we were accompanied by Konrad who was simply a massive asset to your company and his attention to detail was amazing . He was kind and considerate and so very informative throughout the day. I was really impressed and he went out of his way to book us a trip to the salt mine which we had left till the last minute. Our second trip was to the salt mine and Karl accompanied us again really nice professional and informative. Both off these young men are a great asset to your company. I would have no hesitation recommending your company to anyone. Thanks Anne


During our Trip to Krakow we used Krakow direct for; *transfers to and from the airport, * Aushwitz- Birkenau tour. Each of your drivers where polite and very professional and the trip was perfectly organised with great communication throughout right from the initial booking! We couldn’t be happier with the exceptional customer service you provided. We will definitely be using Krakow Direct again.

Denise Patrick

We have just returned from our trip to Kraków, would like to thank you for impeccably service to and from airport and a special mention to Maciej and Conrad who were with us for the trips on Saturday to Auschwitz, Birkenhau and the Salt Mines, very friendly, nothing too much trouble and very helpful throughout the day. Extremely good employees to have. We will be going on Trip Advisor and will be highly recommended your company to friends and family. Would also also like to thank you for your quick responses when we've emailed and telephoned you, particularly Marianna. Many Thanks

Mr. C Pugh

Please accept my thanks for a brilliant transportation provider for our group booking to Krakow. On time every time courteous professional drivers immaculate vehicle. I/we would recommend yourselves 100%.


Thank u so much for your transfers! Your drivers are great! I will recommend you for sure Excellent Krakow direct Top! Thank u so much.

Bella Lammering

I would strongly recommend the Auschwitz Birkenau Private tour if you visit Krakow. Peter our driver was very polite, professional and knowledgeable. His enthusiasm about his country was lovely to see not only did he advise on things we learnt a lot about Poland and Auschwitz. Peter added lots of little touches like helping us get in , sort the radio headphones and even got us a lunch so we could eat in his car on the way to the 2nd camp as you only get a 15 min break between the tours. The car was a modern BMW which was comfortable , Peter also drove very professional no speeding etc. We will return to Krakow and request Peter for the Salt Mine tour as well because we run out of time.

Brilliant company use them to go to auschwitz and the salt mines both excellent tours our translate at auschwitz was brilliant there driver where very nice to thank you for our trip

Dear Anna Just wanted to thank you for our trip today. Our driver arrived promptly and was very friendly and helpful. Although in some ways a very sad trip because of the destination it was carried out very efficiently and was very well organised. Thank you again and please pass on our thanks to your driver.

Kind regards Jacqui Skudder

We are at the airport now to go home, thank you very much for looking after us. Everything we booked with you was handled & carried out professionally. I will be recommending you to anyone who is coming to krakow. Thank you again

Stephen Tate

Hello, I have to give you feedback about out airport transportations and Auschwitz-Birkenau tour. - Guide at tour was excellent & spoke good english - Our drivers were very polite and we had a good conversation with our driver when we arrived. He gave us a lot of good hints for our trip ! Also the tour driver guided us extremely well ! Return back to the airport was fast. All the transportations were on time. Please tell to all your staff to keep on this same attitude in the future too ! We are planning to visit Krakow another time, too, and we are using your services for sure (e.g. salt mine tour and airport transportations) and recommending to the others your company also.

With kind regards, Martti Suvanne

Hallo Krakow Direct, Last week we were a group of people, who have engaged Krakow Direct for airport transport to hotel and return to airport. Also a trip to Auschwitz and Birkenau. Will you who receives this mail shut up in the office: WE WHERE SO SATIFYED WHIT KRAKOW DIRECT – YOUR ARE PROFESSONEL J On behalf’s of my group and myself – thank you!!!!!

Great regards Søren form Denmark Med venlig hilsen Søren Lindblad

Thank you for a great travel to the Salt mines in Krakow. Michael is a fantastic informative and positive man. And his english is fantastic!!! Much better than the guides in Auschwitz, they are not always easy to understand... Have been there 3 times. We will be back

Dear Natalia I wanted to write and say thank you for our trip on Saturday. Tom was a most wonderful guide and driver for us. He was courteous, professional, knowledgeable and very facilitative towards us throughout the day. He made the day special and memorable for us. Please will you show management and Tom this email. We will recommend you to any friends travelling to Kraków in the future. Our airport transfers were also great.

Ann Shearer

To all the Customer Services Team We would just like to say thank you very much to all the team at Krakow Direct for your professionalism and helpfulness in booking the excellent tours we took recently whilst visiting your beautiful city. The whole experience from the initial enquiry was excellent! Michael, Peter and Alexandra our tour guides were all fabulous and an absolute credit to your company, as are all the staff responsible for booking the tours – great customer service thank you. Our sincere thanks and appreciation to all of you. Keep up the good work!! We will highly recommend you and hope to visit again in the near future.

Gary, Sue, Anthony and Dan