Krakow Direct Clients reviews - Check out our reviews!
Professionals in Krakow Transfer & Tour Services

Client’s feedback Your opinion

Dear Kasia Just a quick note to say thank you very much for your assistance in organising these trips for us. Both went very well and we were impressed with the service given and assistance and extra information by the two different drivers we had. This was particularly helpful as I went with my elderly parents, so the extra attention to my mothers pace was much appreciated. We thoroughly enjoyed our visit and would not hesitate to recommend your services.


We went on the Krakov Salt Mine tour and everything was extremely well organised. The tour guide at the salt mine was very informative and the driver of the minibus was very courteous and helpful.

We have just returned from Krakow. We arranged airport transfers and a visit to Auschwitz-Birkenau. The drivers were punctual or early, polite and very professional. I had to change the booking twice due to accommodation changes by However the customer services manager (Mariana) was very patient and forwarded the new confirmation very quickly. A great service and I will recommend you to anyone visiting Krakow in the future. Thank you.

Thanks so much, and thank you all for the excellent service. It was a perfect welcome to Poland!


Myself and my boyfriend booked the combined Salt Mines and Auschwitz Camp private tour in 1 day. Michael was our driver for the day and we couldn\'t recommend him more. He gave us so much information and was so helpful throughout the day and so accommodating. He was so lovely and made our trip an amazing experience. Excellent tour guides in both sites would highly recommend.

Thank you so much for the tours. Mum and Dad spoke highly of all tours. The service from start to finish has been excellent and I will leave positive feedback on-line. I cannot thank you enough.


Thank you to Jacob for a wonderful trip on saturday 25th may to auschwitz and salt mines. Nice touch to have a table booked in a restaurant at the salt mines so we could have a meal. Would recommend this service, top class.

Sally, May 2019

Used your company 15th to 19th May. Trip to Auschwitz and The Salt mine. Paul was our Driver to Auschwitz and Thomas was the driver to the salt Mine. They were both fantastic. Very polite and helpful. Very friendly. Both trips were amazing. Our transfers to and from the airport were on time even though our plane was late arriving. Both drivers were helpful and courteous. Will most certainly use your service again next time my wife and I visit Krakow. Thank You.


I just wanted to pass on compliments from Dad and Mum, as well as having the BEST time. They have said all guides and drivers were polite, courteous and genuinely nice people. So thank you once again :)

Tess Middleton

Thank You for all your service whilst I had my group in Krakow on the 9th – 12th May 2019. The transportation, tours and staff were all fantastic and a real credit to your company. You made sure my group was well taken care of and any issues we faced were dealt with promptly and professionally, which I am extremely grateful for. I will certainly be recommending your company to any other of my friends or colleagues travelling to Krakow.


Hello, We would all like to thank you for the arrangements you have made for us while we have been in Krakow. Everything has been superb and could not have been better. It has given us a memorable trip. We hope to have the chance to return to this beautiful city.

With our thanks, Tim and 9 friends

We have just returned from our holiday in Krakow, we had a great time! We used your company for our airport transfers, a trip to Auschwitz and also the salt mines. Every time the driver was ready and waiting for us, they were all polite and friendly and the vehicles were immaculate. Special thanks to Peter who drove us to Auschwitz, he was so knowledgeable and fabulous company, a real asset to you. Anyway I wanted to let you know how pleased we were with everything, your service has been excellent from the first time we spoke to you, how easy it was to book and pay for the tours, the office staff have been excellent, so helpful! I will be reviewing you on trip advisor too, I can’t fault your service and will most definitely recommend you to anyone who come to Krakow. Thanks for everythin


Great services!

Jan Tara, May 2019

I would like to thank Michael for making our trip so enjoyable while in poland last weekend.He was so professional and friendly throughout the day.I would highly recommend Kracow direct to anybody wishing to book tours.

Catherine, April 2019

Hello we are at the airport now thanks to a great service provided by yourself so I want to take this opportunity to thank you for such a professional service on both occasions we used you on our visit to krakow . I will have no hesitation in recommending you and will be writing a very positive review about your service

thanks again garry

Dear Weronika We recently came to Krakow for a short holiday and enjoyed your beautiful city very much. Our hotel, The Betmanowska, was very comfortable, in a great location with friendly and efficient staff who made us feel very welcome. We would like to thank you for your friendly and professional manner in dealing with our transfers and tours, they all worked perfectly. We would gladly recommend you to anyone thinking of travelling to Krakow. Thank you once again. With kind regards

Jonathan Pollard

I wish to give you all a big thank you for the superb and professional service that was given yo us on our stay in Krakow starting from our pick up Derek Saturday our driver Peter to Saltmines and ourday to Zakopane and baths with Paul everything was punctual and thanks once again and also our pick up back to the airport.

Regards Laura Cutajar

I like to say thank you to the whole team of KrakowDirect for outstanding service. We will recommend your company to all our friends and family.

Kind regard, Christoph

Hi Just a quick thank you for your professionalism and quality of service we have recieved here in krackow. What a fantastic group of employees this company has , and a credit to you all . I will actively promote you as a group , and also comment on the travel social media sites how good you all are . Once again thank you

Andrew and family

Thank you very much for a wonderfully organized trip. Throughly enjoyed it and would recommend you to others. Very helpfully and courteous staff.


Satisfied is an understatement. From our spacious transit vehicle to our incredibly friendly driver Derik, our experience was an extremely positive one. Thank you for your convenience and friendly services and we will definitely be using you again. 5 stars.

When we landed in Krakow this week we were met by 2 gentlemen from Krakow direct who would take us directly to our hotel. In stead of the bus we ordered - they came with 3 minivans. They explained why and that was ok. We were happy either way. The trip into town went like clockwork and we were unloaded at the doorstep of our new home for 3 days. When we went home again the cars (3 minivans) were waiting for us outside the hotel on the stroke of 6am. All in all an excellent service with polite and smiling drivers, despite some of our groups members testing the drivers patience by arriving a bit late.

Jarle Hjelmervik. April 2019

I just wanted to say thank you to everyone at Krakow Direct. All our dealings with your company.. from correspondence with your office staff, transfers and organised trip to Auschwitz were carried out efficiently, punctually and in a very friendly manner. You have a good organisation and made our trip to Krakow all the more enjoyable. Thank you and keep up the great work

Mary Hodgson

Thank you for a great tour , we wanted to feedback how excellent Derek was, he was informative, professional and friendly. Best wishes ,

Alice and friends

Excellent service ! Arrived promptly for airport transfers. Beautiful clean cars and friendly drivers. Highly recommend!

I have just returned from Krakow yesterday. I was very satisfied with your service. Thank you.


Dear Monika, I’ve just returned from the trip to the salt mines and Schindler's factory. I’d just like to thank our driver, Ziggy, for a lovely trip. He was very friendly and made the day run smoothly. When I return to Kraków in the future I’ll be certain to use your company again. Kind regards,


First class service received for transfers from and to airport. Also booked a couple of the tours and all drivers were extremely polite and spoke very good English. Must say a hugh thankyou to Peter our driver for our tour to Auschwitz and schindlers factory who was extremely friendly and gave us so much information and knowledge of Krakow and poland in general during our time spent travelling to the tours 5 star service.

Just wanted to say what a fantastic company! We were met at the airport by Derek, who took us to our hotel and arranged where he would pick us up for our Auschwitz trip the following morning. Unfortunately, due to an error on our part we had to move to another hotel, but our relatives back in the UK were able to phone you and rearrange the pick up to our new hotel with no problems. Next day exactly on time Derek arrived to take us on our trip. Along the way he gave us interesting facts about the area and its history in his excellent English. He was smart, attentive, knowledgeable and very friendly. we could not have had a better service . The tour, was informative and very well organised. We will definitely be recommending your services. Thank you and special thank you to Derek, you were f

March 2019

We would like to thank your company for the excellent service given to us by your drivers .first class service given to us at all times .

Barbara and friends

A group of 4 of us booked a trip with Krakow direct through our air bnb host for a tour of Auschwitz-Birkenau! We had a great experience, we were picked up promptly from our apartment by our lovely driver Thomas, who was very welcoming and friendly. The bus was very modern and comfortable! At Auschwitz our tour guide, Piotr, was great! He too was really friendly and informative and very easy to listen to. All in all a great experience and would deffo recommend to others!

February 2019

Hi Dominika Just a note to say what a great experience we have had using your drivers for airport transfers and also for the trip we did with you. All involved were very pleasant and the trip was well organised. Thank you once again

Liz McConnell

Great Service, very professional, informative, friendly and hope to use the service of your company again. Michael was our driver/guide for our trip to Auchwitz/Birkenau/Saltmines and he was just brilliant! Such a lovely guy and so helpful. It was a very long day with lots of walking and overload of emotion and information but we were prepared for that. Our trip to Krakow was short, only the weekend but we got to see so much thanks to your company. I would highly recommend Krakow Direct.

Donna Waldron, Ireland. February 2019

All our group have returned home after a very enjoyable trip to Krakow. On behave of our group I would like to thank ye on yer professional service. We did two transfers and three tours with numerous vehicles and drivers. All your vehicles were spotlessly clean, all drivers and we never had the same drivers were professional, informative , helpful and friendly. So as I said on behave of group, I just like to say thank you,

John, Krakow 2019

I wanted to say a huge thanks for all your help in making our trip to Krakow such a special one. From the efficient, polite, super helpful drivers and tour guide to the office support staff that coordinated all the trips, we can’t thank you enough! We had the most amazing time ever and I know that was down to your support in getting everything organised for us, it was seamless and you should all be very proud of yourselves. Please pass on our thanks to the drivers too and look forward to seeing them next year as we’re returning to stay in Zakopane at the same time.


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