Client’s feedback Your opinion

We were in Krakow last week for a few days. I had booked airport transfers, a tour to Auschwitz and a tour to the Salt mines from your company. I just would like to take this opportunity to thank you for well organized trips. I got very good service from you at the office and both our drivers; Andrew and Michael, were great. Both drivers were punctual, very helpful, very friendly and their English was excellent. Thank you on behalf of me and all my colleagues.

Heidi, May 2017

Good morning, I just wanted to email you with our thoughts from yesterday, the day was always going to be a tough one due to the subject of the tour. However as a group we would like to thank you for the experience you gave us, we found the tour guilds to be full of knowledge and with a great passion to deliver it in a calm and considered way. Our driver Conrad was a pleasure to spend the day with, we would highly recommend your services to any of our friends and family who visit this lovely city. Thank you again

Paul & group. May 2017

Sadly going home to England now but just wanted to say you guys n girls rock!! Brilliant service we will spread the word about how good u are. Thanks to drivers Matt n John n all office staff. We luv Krakow x

Andy, May 2017

My wife and her three sisters have asked me to convey to you and your company many thanks for the time they spent in your beautiful city, the airport transfers and visit to Auschwitz was made a pleasurable experience by your very courteous and knowledgeable staff. Thank you again and will be pleased to recommend you and your company to any one who is visiting Poland.

Regards Gordon Wilson, March 2017.

From start ( the office,booking), from on time collection, and about the best guide I have come across, I don\\\\\\\'t see how they can improve. I give them 10 out of 10.

Hi Magda, Just wanted to compliment you and your team on the excellent service you provided on the tours to Auschwitz and the Salt Mines and Airport Transfer. We felt very comfortable with the friendly and very helpful drivers, both whom were called Michael. and also the last minute booking made by our salt mine tour guide Michael for the airport transfer. Everything was so well organized, and we felt great confidence in Krakow Direct. When visiting a new country this is very important, I will certainly be recommending your services to anyone is visiting Krakow in the future. Thanks again

Martin Swann

I would like to thank KrakowDirect for an excellent tour of the Salt Mines and Aushwitz-Birkanau and walking Tour of Krakow.Especially thanks to Paulina for the friendly e-mails and information prior to the tour.Our driver Piotr Maciag was an excellent and well read professional who was very conversant in English and showed great character through out. He was polite , very friendly and cooperative to meet our needs.Anna our guide at Aushwitz was very professional indeed and very knowledgeable about all aspects of the Aushwitz complex.Our walking tour guide Anna also was very friendly and conciderate. I have no hesitation in recommending your company to friends.Best wishes!

I would like to thank you for the professional service we received from you for our airport transfers and the day trip. Both drivers were a credit to your company. We will definately use your service again and recommend you to others.

Justyna Thank you for fitting me in on such a short notice! The tour was Great!!! And your driver was Wonderful!!! This has been such a great experience to my trip! Thanks for your help!

Joe, May 2017

Thank you for such excellent service. Superb staff and we felt well looked after both on our airport transfer and on todays trip to the salt mines with Martin who was so interesting to talk to. Both gentlemen were informative, polite and welcoming.

Cathy Young. April 2017

My mum and I have just returned from our trip to Krakow and would like to thank you so much for your service. We have never visited Krakow before and your staff/company ensured we will visit again. From booking services before we arrived to the end of our trip we were given all the help and guidance we needed and on arrival were made to feel at home. Our trip was as stress free as we could have hoped, the drivers and tour guides as helpful as could be and we cannot thank everyone involved enough.

Donna & Sandra McMillan, April 2017

Hi, I am just emailing you to tell you how happy we were with our driver today. I believe his name is Marcin and I know it was his second day on the job. He was very pleasant, polite and took very good care of us. He was also chatting to us, making the journey fun and easy. Once again, well done to him and thank you.

Sylwia, May 2017

Hello Paulina I just wanted to say Thank you for helping make our trip such a success, everything went really smoothly and we had a great time. Michael was waiting for us with my name card as promised, and Michael and Peter were both prompt and very welcoming. Michael (sorry not sure on spelling) our driver for the first 3 days was fantastic, so knowledgeable and helpful he is a real credit both to Poland and to your company, a really lovely man. Peter also was very nice but we only had him fro the trip back to the airport. The only negative aspects of our trip could not have been controlled by you, namely the rain on 2 days including when we went to Auschwitz and I lost my wedding ring somewhere between Stansted and the arrivals lounge at Krakow. I hope to visit again with my wife this time as Krakow is such a lovely city, do you cater for couples with smaller vehicles or is it just groups. Anyway thank you again for making the trip so enjoyable. I will recommend you to anybody I know who may be visiting your wonderful city.

Kind regards, Michael. April 2017

Krakow Direct, I wanted to comment on the service that we received from you while we were in Krakow on April 8 to April 11th. Specifically, I want to complement you on our driver, Thomas. We found him to be a wonderful representative of your city, your country and a pleasure to be around. He was an excellent driver and we felt that he was well trained and very careful. He was helpful and courteous and made our stay very memorable. Clearly, he had a great deal of pride in his job and he was very professional. A comment on your telephone staff, they, too, were excellent. They were quick to respond, very helpful and we enjoyed each of the tours that we did with your company. Thanks for a job well done!

Richard and Pam Hannon. April 2017

Hello Team I would like to thank you for a very pleasant stay in the beautiful city of Krakow and for very good services frome your company. We will be back :-)

Torgeir, April 2017

Dear KrakowDirect, thank-you for your service on our trip to Krakow. Your staff were brilliant - all of them (for the Auschwitz tour and the taxi service). I have recommended your Company to two other people who are making trips to Krakow over the next 6 month. Thank you again. Kind regards,

Garry, April 2017

Thank you for your excellent service. I cannot rate you highly enough. Our driver was very professional, helpful and friendly. The travel arrangements definitely made our trip and experience in Krakow much more enjoyable. I would most definitely recommend your company to family and friends for future trips there. Thanks again

Aine, April 2017

Justyna and Paulina, My family and I would like to thank you for your services and attention to detail. Your business made a family trip one which we will never forget. Your company and your guides were professional and wonderful. We will make sure to recommend you to anyone who askes . You have a wonderful country, rich in history and full of warm , wonderful, friendly people. Thank you

Brian, April 2017

Hello Joannna!! Im back to Madrid and one of the first things that I wanted to do is to write to you... Thank you very, very much for all!!! Everything was perfect!!! Thomas was excellent and was all the time taking care of us. If you will excuse me, I would like to give you some advice.... Don´t offer the service as a Private Driver. It is so much more than this!! Offer it as a Personal Assistant!! I´m sure that all drivers have the same attitude of Thomas and definetely he was not just a driver and the experience for customers is fantastic. When I have a little more time, definetely I will write about your company at Trip Advisor and other web sites. PD: as I said to Thomas, the only thing that I can critic to your company is that you are only in Krakow!! I´m sure that if you were also in Warsaw, my days there should be so much better!!

Ernesto Taubman. April 2017

I wanted to thank you for your help during our visit to Krakow. Everything worked out perfectly. I want you to know that our driver to Auschwitz and the Salt Mine was outstanding. He paid full attention to us and made sure we were at the right place at the right time. His suggestion for the late lunch was superb. Paul represents your company very well. Thanks again for your help.

Tony, April 2017

Dear Magda Just to inform you that we ve really enjoyed our stay at Krakau. Further on we would really like to recommend the driver from Friday . A magnificent person who really did everything and even more to get us ( the 5 ladies) safely to Auschwitz and our hotel , arrange our lunch box , told us more about Krakau and everything we would like to know and so much more during our ride . I have already travelled a lot for work or free time leisure but I have to admit that he has done an amazing job and with so much passion for us as guests in Krakau. We ve already told him Friday eve but the 4 other ladies insisted that I would inform you as well . So it was with great pleasure that I have written this recommendation . And as already told before , also a big thank you for you as well for the tickets to Auschwitz . Happy Eastern ! 5 ladies from Belgium

Els, April 2017

We just wanted to send you a big THANK YOU for organizing our tour on 13 April. The driver and tour guide were great and we will recommend your agency to others.

The Beck Family, April 2017

Hi Anna / Justyna, Just a quick email to thank you all for your great work you did in organising my trips when we were over this past week. My friend and I had a great time and everyone we dealt with like the drivers were fantastic!

Thanks again, Keith Mitchell. April 2017

Good Morning, I have written a recommnedation on TripAdvisor for your compnay but I wanted to reach out seperately to you to say thank you. The service was brilliant, so professional and well organised. Our driver from the airport and for our day trip to Auschwitz and Salt Mines, Jacob, was the amazing. Such a nice guy, so helpful and really a credit to your company. His family actually live in my town here in Ireland which was an amazing coincidence but all the same....fantastic guy and you should feel lucky to have him work for you. Thank you again,

Regards, Adam , April 2017

Hi, I just wanted to drop you a quick email to say how wonderful your service was. I spoke to my Tour Manager, Elaine this morning and she had nothing but praise for your company She said you were a pleasure to work with, the vehicles were excellent , drivers always on time and were friendly and courteous. I will definitely be recommending you to friends and customers and look forward to using your services again Thank you very much


Anna, I just want to say that our tours have been outstanding! Our guides Peter and Joanna were true professionals and wonderful informative guides. We are looking forward to our Warsaw tour and would gladly recommend your services to anyone who asks. Your service has made our trip to Poland so enjoyable . Thank you

Brian, April 2017

Good morning I would like to say thank you for arranging our airport transfers and Auschvitz and salt mine tour. Our driver Michael was exceptional . I would have no hesitation in recommending you to anyone visiting krakow.

Regards, Nikki Groombridge, March 2017

we have just had a three day trip to Krakow and used your company we were met by your rep David he was a credit to your company very courteous and polite at all times and there was not anything that was a problem we would not hesitate to recommend Krakow direct to our friends and have already done so

March 2017

Hi everyone at krakow direct, I have just returned home from a few days in your lovely city and had to send you a quick note to say a big thank you for making my stay a very enjoyable experience, your staff were very friendly and helpful, and I will definitely be back and use your services again. I will also recommend you to anyone that is thinking of coming to your city. Once again a big thank you

Andrew Price, March 2017

We booked two perfect organized tours (Auschwitz and Saltmines). Friendly driver, perfect guides and with great service. We recommend KrakowDirect !!

I booked the two camps and salt mines with yourselves and was very impressed with the complete tour from start to finish. We were collected from our hotel then stopped for dinner at a traditional Polish restaurant before going to the salt mines. Driver was very friendly and helpful and even asked us were we wanted to be dropped off at the end of the tour. Overall we had a very enjoyable experience seeing the sights and history of Poland.

Denise Harrison. March 2017

Thank you for your service whilst I was in Poland, your company were very professional and always on time 10/10. I will write a report in trip advisor and recommend you to all my friends.

Thanks again, Chris Hicks. March 2017

Hi all, just a quick message to say thanks for making our trip so enjoyable, from the 1st email I inquired, to getting dropped off at the airport all our party were impressed with how courteous, on time and helpful with everything, Tom and Christopher who took us on the tour on Friday especially, thanks again and I will highly recommend your services to all our friends who may want to visit Krakow in the future.

Steve Tarr. March 2017

Hi, Just wanted to give you some feedback regarding your service - it is faultless! From 1st making enquiries you answered all questions promptly and accurately. Nothing was too much trouble. The lady who returned the emails was Anna. It felt she was genuinely interested in me and my forthcoming trip. The driver arrived and introduced himself as Conrad. He was an absolute credit to you and your company. Clearly nothing was too much trouble, we asked many questions and he answered these. He was so pleasant. He also made sure nothing was a worry and. Saw us in. He was waiting for us and fitted into our plans for the day. I would strongly recommend that anyone visiting Krakow uses you as a company. Its so refreshing to deal with such fabulous people. Please make sure the praise is passed on to Conrad and Anna.

Kerry Bono and party. March 2017

Thank you so much for the brilliant service we received today. From start to finish our driver was helpful, efficient and professional. I cannot thank you enough for providing such good service on a day that is emotionally draining & very full on. I will recommend you to anyone I hear needing this type of guide & you have really made our experience of Auschwitz a memorable one. Thanks again & please forward on our appreciation to the guide.

Kind regards, Emily Fabry. March 2017