Krakow Direct Clients reviews - Check out our reviews!
Professionals in Krakow Transfer & Tour Services

Client’s feedback Your opinion

We have just returned from our trip to Kraków, would like to thank you for impeccably service to and from airport and a special mention to Maciej and Conrad who were with us for the trips on Saturday to Auschwitz, Birkenhau and the Salt Mines, very friendly, nothing too much trouble and very helpful throughout the day. Extremely good employees to have. We will be going on Trip Advisor and will be highly recommended your company to friends and family. Would also also like to thank you for your quick responses when we've emailed and telephoned you, particularly Marianna. Many Thanks

Mr. C Pugh

Please accept my thanks for a brilliant transportation provider for our group booking to Krakow. On time every time courteous professional drivers immaculate vehicle. I/we would recommend yourselves 100%.


Thank u so much for your transfers! Your drivers are great! I will recommend you for sure Excellent Krakow direct Top! Thank u so much.

Bella Lammering

I would strongly recommend the Auschwitz Birkenau Private tour if you visit Krakow. Peter our driver was very polite, professional and knowledgeable. His enthusiasm about his country was lovely to see not only did he advise on things we learnt a lot about Poland and Auschwitz. Peter added lots of little touches like helping us get in , sort the radio headphones and even got us a lunch so we could eat in his car on the way to the 2nd camp as you only get a 15 min break between the tours. The car was a modern BMW which was comfortable , Peter also drove very professional no speeding etc. We will return to Krakow and request Peter for the Salt Mine tour as well because we run out of time.

Brilliant company use them to go to auschwitz and the salt mines both excellent tours our translate at auschwitz was brilliant there driver where very nice to thank you for our trip

Dear Anna Just wanted to thank you for our trip today. Our driver arrived promptly and was very friendly and helpful. Although in some ways a very sad trip because of the destination it was carried out very efficiently and was very well organised. Thank you again and please pass on our thanks to your driver.

Kind regards Jacqui Skudder

We are at the airport now to go home, thank you very much for looking after us. Everything we booked with you was handled & carried out professionally. I will be recommending you to anyone who is coming to krakow. Thank you again

Stephen Tate

Hello, I have to give you feedback about out airport transportations and Auschwitz-Birkenau tour. - Guide at tour was excellent & spoke good english - Our drivers were very polite and we had a good conversation with our driver when we arrived. He gave us a lot of good hints for our trip ! Also the tour driver guided us extremely well ! Return back to the airport was fast. All the transportations were on time. Please tell to all your staff to keep on this same attitude in the future too ! We are planning to visit Krakow another time, too, and we are using your services for sure (e.g. salt mine tour and airport transportations) and recommending to the others your company also.

With kind regards, Martti Suvanne

Hallo Krakow Direct, Last week we were a group of people, who have engaged Krakow Direct for airport transport to hotel and return to airport. Also a trip to Auschwitz and Birkenau. Will you who receives this mail shut up in the office: WE WHERE SO SATIFYED WHIT KRAKOW DIRECT – YOUR ARE PROFESSONEL J On behalf’s of my group and myself – thank you!!!!!

Great regards Søren form Denmark Med venlig hilsen Søren Lindblad

Thank you for a great travel to the Salt mines in Krakow. Michael is a fantastic informative and positive man. And his english is fantastic!!! Much better than the guides in Auschwitz, they are not always easy to understand... Have been there 3 times. We will be back

Dear Natalia I wanted to write and say thank you for our trip on Saturday. Tom was a most wonderful guide and driver for us. He was courteous, professional, knowledgeable and very facilitative towards us throughout the day. He made the day special and memorable for us. Please will you show management and Tom this email. We will recommend you to any friends travelling to Kraków in the future. Our airport transfers were also great.

Ann Shearer

To all the Customer Services Team We would just like to say thank you very much to all the team at Krakow Direct for your professionalism and helpfulness in booking the excellent tours we took recently whilst visiting your beautiful city. The whole experience from the initial enquiry was excellent! Michael, Peter and Alexandra our tour guides were all fabulous and an absolute credit to your company, as are all the staff responsible for booking the tours – great customer service thank you. Our sincere thanks and appreciation to all of you. Keep up the good work!! We will highly recommend you and hope to visit again in the near future.

Gary, Sue, Anthony and Dan

Got to thank your company for an excellent tour service on Friday the 6th of September 2019, myself and my other half had a great time. And our driver Michael was amazing. He give us so much information some was actually better than we got on the tour. Michael thanks for a great and fun day. You really made it for us. Big hugs from BELFAST

Karen Mc Closkey, September 2019

Fantastic, we used them for pick up and drop off from the airport as well as the salt mine tour and Auschwitz, the driver was very informative very helpful and always on time... it has made our visit to Krakow a fantastic easy experience.. A big thank your from all of us..

Tim Willetts, September 2019

I want to thank you all for the amazing, perfect work the people in your office did !

Used You for a trip to Auschwitz-Birkenau and an airport transfer. Excellent service both times - lovely friendly drivers , comfy clean cars. I will recommend you and definitely use again - thank you

Rachel Kelly, August 2019

Both my husband & I felt the experience was fantastic. More importantly, Peter our guide made our day memorable.

Leeann Cowie

We used Krakow Direct for two visits to Krakow and the surrounding area. On the most recent visit, in 2019, we used Krakow Direct for airport transfers, a Czestochowa visit, and a custom-tailored research/trip to Szczawnica and Zacopane to locate relatives. Magda was great in offering us a unique experience and her communications were prompt and detailed. Dominic and Peter were great drivers, offering us historical and current information about the areas visited. I would definitely recommend Krakow Direct, and will use them again on our next trip to Krakow!

Chris Leason, July 2019

I used your company for airport transfers and 2 trips I’d just like to say a big thank you for an excellent service you provided for us and your driver Jacob was absolutely fantastic thank you once again

We are back in Denmark from our trip from Krakow. We would like to say that we are very satisfied your company, Everything was done very professionally, also the guide was very good. We were very impressed by the driver Michael. He was on time both days and was waiting by the car that was cooled by aircondition. He handlet the tickets and followed us all the way and was waiting for us when finish. He was also a good guide and told us about the sites on the way. We are very satisfied with your company and we will recommend you to all we know who are going to Krakow. We are going back to back to krakow and will contact you next time.


Just a quick note to thank you for the very good service and arrangements you made on my behalf. Our driver, Lukasz was very friendly and helpful. I would not hesitate to recommend your company to anyone coming to your beautiful city. Once again, thanks a lot.


Dear Magda and all the team at Krakow Direct, Thank you for all the help, advice and guidance for our stay. We had a wonderful time and thank you all so much for the superb service. Will recommend you highly to others and hope to visit your lovely city again! With thanks and best wishes


Dear Anna Before we leave Poland I wanted to take the chance to thank you for your amazing help during our time here and leading up to our travels in Warsaw and Krakow. I can’t recommend your company highly enough. I will write a review on TripAdvisor passing on my compliments. Our driver this morning, Peter, was excellent. Punctual. Knowledgeable. Cheerful. Professional Thank you. We look forward to returning to this beautiful country before too long. Please thank our guide Anna (Auschwitz-Birkenau tour) for her knowledge and respect. She conducted the tour in such a professional way. We missed the opportunity to thank her personally or to tip her as she left the bus before we did.

Margaret Pollard

Just wanted to let you know we were delighted with the excellent service we received this afternoon with the airport pick up and onto the salt mines. Lucas was extremely helpful and friendly. Thanks

Julie Mc Closkey

A quick note to you and the team. Thank you for helping to organise our trip to Krakow. We had the most amazing time and everyone we met from your organisation was brilliant; friendly, knowledgeable and keen to make sure out experience was as best as possible.

Lorri Davis and Harvey

Thank You for the great tour in Auschwitz-Birkenau last Sunday. Thank You Mateus, the best driver ever. You were polite and exactly on time. Last but not least, almost new minibus on route. We will see You later again in the saltmines. Marko

I will be recommending the company as it has been faultless and the drivers excellent.


We recently used your company for both our airport pick up and drop off, and a trip to Auschwitz. The service we received was excellent. The drivers were all super helpful and really friendly. Would highly recommend! Thank you again for a fantastic service.

I cannot speak highly enough of the fabulous service we received from Krakow Direct last weekend, 14 June 2019. We booked airport transfers, a trip to the salt mines, Auschwitz and the Schindler Museum. They picked us up and returned us to our apartment exactly on schedule and the drivers were knowledgeable and courteous. I would recommend Krakow Direct to anyone.

Dear All Staff I am writing this on behalf of all my family & friends who have recently used your services. The efficiency of the reply to e-mails from the office based staff, to the punctuality & kindness of all the drivers used on our recent trip to Krakow and Slovakia has been truly outstanding & it’s been a pleasure to have used your company. We will be recommending your services & when we return will be using the transport services again. Once again ‘Thank You’ on behalf a very happy group of people.


Thank you. We have just returned from our trip with Marcel which we enjoyed very much.


May I take this opportunity to thank you for a wonderful smooth service and all drivers very courteous and knowledgeable. Our driver for Auschwitz tour was tremendous and a credit to your company. I will recommend your services to anyone visiting Krakow.


Want to send extra thanks to our driver to the airport Cracow tonight. He was extremely polite and nice! Thank you!!!

Juha Teilas

Thank you for making our stay in Krakow stress free. From driver knowledge, punctuality and comfortable travel you helped to make our visit a real pleasure I will definitely recommend to our friends and family who wish to visit Krakow Thank you


I booked two trips with you (Auschwitz and Salt mines) and would like to compliment you on the professional way you led the trips. Your drivers were professional, knowledgeable and polite at all times. A credit to your company.


Client Browser: WP Rocket/PreloadClientIP: time: 20240713114001