Client’s feedback Your opinion

Hello Krakow Direct We have recently had a 5 day trip to Krakow which was fantastic. This was greatly helped by your company who provided pre booked taxis and trips. Can we thank you for being a very professional and honest company and everything was on Time and all your drivers were very professional, polite and friendly. Also for your information the guide at the salt mine Joanna was also excellent. We will put you a good review on TripAdvisor and also recommend you to friends and family. A big thank you to you and please pass on our thanks to your drivers.

Andy Hall. July 2018

Just wanted to give you all a big thanks for your service yesterday on the AUSCHWITZ BIRKENAU & SALT MINE Tour. Great driver but I always forget names, (but he spoke a little Norsk) really great that you had reserved tables at the resturant for all of us, a nice surprise. I will be back in Krakow and I will for sure use your services again!

Kind regards, Bertil. July 2018

Today we had the pleasure of being driven to and from the Wieliczka Salt Mines by your driver Lukasz Kajor. My girlfriend and I are travelling from Australia and Mr. Kajor gave us excellent, personal recommendations about the best restaurants, pubs, and attractions in Krakow, as well as an efficient round trip from our destination. We wish the very best for him in his studies as we know he is driving as both a part time job and to live out his passion for vehicles, and wish that he be recommended as one of your best drivers to many future passengers. Sincerely,

Jamie Leigh Miles and Rhyan Zeschke. July 2018

Good morning, I wanted to say thank you. On the evening of the 21 June we were let down by our intended tour provider. As your office opened at 7:30 I called you. I spoke to a lady who managed to get us on a tour of Auschwitz and the Salt Mines for that day and a little over 20 minutes later we had been picked up. The whole day was fantastic and whilst we were able to say thank you to the driver, I did not get the chance to thank the lady on the phone. Please forgive my ignorance as I didn’t get your name, but you helped make a good trip into an amazing one and a bad experience with one company into a superb one with yours. I will always recommend you guys. From the couple at Hotel Krakow Residence, THANK YOU!!!

Mark and Eva

Just wanted to say that we went on your Auschwitz-Birkenau tour today, 21 June. We were picked up from the Radisson Blu Hotel and the whole day with our guide was fantastic and well organized. But the star of the show was Michael/ Mikhael (hope I have the spelling correct) who was our driver. You cannot ask for a more dedicated and passionate person. He should be the guide for the whole day with his inspiring passion and incredible love and knowledge of Kraków and surrounds! Thank you very much and kind regards

George and Anna

Hi! I just wanted to pass on my gradiute towards your company and staff after our tour on Saturday 16th June. We booked last minute for the Auschwitz-Birkenau tour the day before. We were well informed by email and phone about the internery of the day and pick up. We were picked up right outside our apartment right on time in a fabulous spacey and fairly new Mercedes 6 seater by our lovely driver Jacob. The taxi bus then dropped us back to exactly where we wanted. We were blown away by how well organised and presented it was. I will be recommending this company to my friends and family when they come to visit! Kind regards, A very happy customer

Emma Dillon :)

Hi Magda, I just wanted to say how much we enjoyed our tour with you on 1/06/2018 Your staff couldn’t have been nicer, with Jora driving us around in such comfort and being so helpful and charming. Isobel Cox was our guide at Auschwitz and Birkenau her knowledge and compassion was so heartfelt and professional my friend who is a guide herself here in Ireland was most impressed too as was my teenage son who took it all in And at the salt mine Tom was wonderful too. The lunch was delicious. Thank you so much again, I will be recommending your company to everyone.

Best wishes. Emma, June 2018

Just a quick note to say thank you for the excellent & friendly service you provided during our recent trip. You came highly recommended and we were not disappointed. Many thanks

Paul, June 2018

Dear KrakowDirect I just wanted to give you two thumbs up. Last Sunday I was being driven by one of your drivers – unfortunately I can´t remember his name – but he picked me up in Czestochowa and drove me to Krakow Airport. He was very punctual – he actually came before time. His English was excellent, which made it possible for me to have an enjoyable talk with him. Two weeks ago I got a ride with a man who I had to ask whether he could stop the car since I was getting car sickness due to his driving, so I was a bite worried about booking at KrakowDirect. But your driver, I didn´t experience anything like that. On the contrary. It was an enjoyable drive with him, and you should be proud of having him working for your firm. Just wanting to share my positive experience with you, a

Linda, Denmark

Dear Krakow Direct, Just wanted to send our deepest thanks for making our visit to Krakow so special via your tours. Our short break started with an efficient airport pickup by Thomas. Simon was there on promptly on Friday morning to take us to Auschwitz and the Salt Mines, followed by Tom on the Saturday who took is to the Polish Air Force museum and Schindler’s factory tour. All capped off with Matthew’s transfer back to the airport on Sunday evening! All provided friendly, excellent service using modern comfortable vehicles, well done Krakow Direct! Will definitely recommend you to my friends and family! Kindest regards,

Stuart Scott

Dear Krakow Direct, Thank you very much! We did your Auchwitz tour and Salt Mine tour and then used your company for our airport transfer. Jakob was our driver for all three of these and he was wonderfully helpful and efficient. I just wanted to say thanks very much! Kind regards

Liz Brockmann

Dear Krakow Direct Just wanted to say thank you for an amazing trip today.. and a very special Thanks to our Guide Bart! He really made a difference and made sure we had the Best trip beyond our exception. He did an amazing job and we sure appreciate it. You are lucky to have such a competent person in your company!

Mvh. Anita Johansen and Family.

Bonjour, Nous tenions à vous remercier pour l\'organisation de notre visite. Ponctualité du chauffeur et des visites. Tout fut parfait. Merci à votre chauffeur! Nous ferons de la publicité pour votre agence, très professionnelle! Bien cordialement

Philippe PIOUF

Myself and my daughter were recently in Kraków last week and we used your company for airport transfers and a full day trip to auschwitz and salt mines and the driver was excellent. He was so professional throughout the day, very friendly and was happy to help make our trip very enjoyable. I would definitely recommend your company on trip advisor and to friends. Thanks again for making our holiday a fantastic trip.

Karen, March 2018

Hi I would like to thank you for the trip you arranged for us over the Easter period. From beginning to end it was handled in a very professional way. Both tour guides we had were marvellous, especially Jakob who took us on the Schindler’s tour etc. It was our first time in Poland, what a lovely Country it is and we hope to return. Kind Regards


Hi there I just want to thank you for a wonderful service when we were in Poland! The driver was very friendly and helpful and made the day very enjoyable. I will recommend you to all my family and friends and hope to use you again next time I’m in Krakow

Kelly Meharry

Dear Agata, Paulina and all others, Thank you very much for arranging our visit to Auschwitz on March 25. Your driver Pieter was perfect on time, a very good and relaxed driver. No hurry, just perfect. Also the guide you arranged, Hallina Jastrzebska, was very nice and new everything about Auschwitz. We had a wonderful day, thanks to you. So, once again, thank you very much and maybe we will come back. Best regards


Hi Agata, Just a quick note to thank you and our driver for helping arrange our Trip to Krakow. We had a great time and will be coming back. Thank you


Just want to say thanks so much for everything you organised for our trip excellent service drivers were great i will be highly recommending your company

Sharon, March 2018

Hi just want to say a huge thank you to you and the drivers that looked after us on our recent visit to Krakow. Drivers where always on time very friendly and helpful. Will recommend your company to any friends or family travelling to Krakow in the future. Thank you all

Kieron, February 2018

Just wanted to say what amazing service you have given from initial enquiry to amendments to actual service in Kraków. Your staff is a credit to the company. I will be leaving a 5* review on TripAdvisor and wish we could deal with more efficient companies as Kraków Direct. Many thanks again.

Suzanne, February 2018

Thank you so much for all your help. All our drivers were great, really helpful and nothing was too much trouble for any of them. The tour we booked although very thought provoking was very well organised & thought out. The English speaking guide was very well spoken & knowledgeable. Our driver on the tour was absolutely lovely a very up beat personality and again very knowledgeable. I wouldn\'t hesitate to use your company again when visiting Poland.

Belinda, February 2018

We used KrakowDirect for our Airport Transfers and visits to Auschwitz, Salt Mines & Schindlers Factory. The drivers were really friendly and knowledgeable, always on time & accommodating - superb service!

February 2018

Hi, Just to thank you for the great service we had today. We were all very satisfied, vans are comfortable and very helpful drivers. Thanks once again. Regards

Melvin Agius

Hi, I don’t usually write feedback emails or reviews - but I really want to take the opportunity to let you know that the driver (I unfortunately did not catch his name & don’t want to misspell it) we had yesterday for the Auschwitz-Birkenau day tour was absolutely amazing. He was friendly, professional, kind and enthusiastic. My partner and I were both very happy with his service. We REALLY wanted to provide him tips but unfortunately we had no more cash (and since it was our last day in Krakow - we didn’t not exchange more PLN) which was a regret. He really deserved a good tip. Thanks again for your company’s great service.

Kind regards Natalie

Dear Marlena, Magda and all at Krakow Direct. Many thanks for all your help and advice. Trips and tranfers were great! Your drivers were prompt, friendly and courteous. We had a fab holiday! Will always recommend you.

Kind regards, Pauline, December 2017

Hello I just wanted to get in touch to say how pleased our group was with your service. Our flight was 2 hours delayed on Sunday night and your driver was very understanding about that at two o\\\\\\\\\\\\\\\'clock in the morning. Our pick up driver today was there with time to spare. We had no stress at all with airport transfers. Your vehicles were so clean and comfortable. But most importantly both drivers drove very safely. We had a couple of nervous passengers and they commented on how calm they felt on both journeys.

Susan Clarke

Paulina, just a word to say thank you to Chris for his service on our recent excursions to Auschwitz and Salt mine he was excellent company and we could not have asked for a better escort, we will definitely mention you on trip advisor and Facebook. Many thanks again,

Gerard Mcdermott and party, December 2017

I just wanted to write and say a huge than you to you and the team for looking after our students so well and also personally on behalf of my parents. From the ladies in the office who helped with all the bookings and enquiries to the boys who drove us were superb and please can you extend our thanks once more to Peter, Christopher and Lucas. They were all very helpful, professional and incredibly kind. It is very reassuring to have such an excellent service and we could not have asked for anymore.

Many thanks and best wishes Ruth. December 2017.

I just wanted to drop you an email and say thank you for the service that you provided me with over the last few days. Everything was absolutely brilliant with people being on time and lovely vehicles I would definitely recommend you and also use you again. thank you for making my trip so easy and hassle free

Lynn, December 2017

Dear Joanna, I am writing on behalf of the four of us to thank you for dealing with our arrangements which were perfect in every way and which enhanced our stay. You have at all times been very helpful and professional for which we are very grateful. I would also like to mention Lukasz Bunsch our driver and guide on Thursday, Friday and Saturday. An excellent driver, always on time, always with a smile, always helpful he made a major contribution towards the enjoyment of our stay. As you know this was my second visit to Krakow in 18 months and I used Krakow Direct again having had an excellent experience with your company last time, as we have enjoyed this time. I would not hesitate to recommend you and Krakow Direct. My thanks to all of you, in particular you and Lukasz. Best wishes from the UK.

John, December 2017

Just wanted to say THANK YOU Everything was perfect, excellent service from all your drivers.

Lisa, December 2017

Estuvimos de visita con Mariano viendo el barrio judio y el gueto y estuvimos encantados de su explicación. Recomiendo las visitas con él, aprendes mucho.

November 2017

Perfect Just want to say what a wonderful service you provide both the transfers and the excursion to Auschwitz, we had courteous and friendly drivers who were prompt and helpful . We had a wonderful trip, and you certainly contributed to that

Regards, Michelle &John

Ecxellent service, airport pick up & drop off. The guided tour of Auchwitz, Birkenau & salt mines was very well organised with very knowledgeable guides. Our drivers were very nice & friendly, we were a party of 6, we highly recommend Krakow direct & will book again when we return in May, thank you all