Client’s feedback Your opinion

Also to say you and all your colleagues at Krakow Direct provide and excellent service and our driver today Lucas was excellent, he was very nice/friendly and courteous I will be highly recommending your service. Thank you again.

We are now back home after our trip to Poland. I just wanted to say a huge thank you to you and everyone we have dealt with at your company. We have been so impressed with your professionalism and the service provided by each person we have dealt with. The staff we met with were polite, arrived in plenty of time and we couldn’t have wished for better. The vehicles used were comfortable and clean too. From the start, our emails were answered promptly and nothing was too much trouble. We wouldn’t hesitate to use you again and have already recommended your company to a friend who is travelling to Poland shortly. Thank you again

Thanks so much for your wonderful tour guide Jacob. We were lucky to have him. He was very helpful and full of knowledge about Krakow and Poland

Superb service will definitely use again. We went to Auschwitz-Birkenau and the driver and guide were brilliant

I visited Krakow for three days this week and used the services of Krakow Direct-twice for visits to Auschwitz-Birkenau and the Salt Mines. I am pleased to report that the whole experience was very impressive, from the original research via their website; the ease of booking; the promptness of the pick ups; the vehicles; the friendliness of the drivers; the clear explanations given on what to expect on the tours and finally the guides themselves - especially Evelyn on the Auschwitz-Birkenau tour. Their may be cheaper options but based on my brief experience I am confident you would not regret using Krakow-Direct, indeed I think you too will be very satisfied just as my daughter and I were.

Brilliant service and experience delivered by krakow direct. We went on the combined aushwitz and salt mines tour, was picked up by Voytek at the arranged time. He was very welcoming and helpful (and even brought me back my purse after leaving it in the van!) Because we was so pleased with the service, we then went on to book our transfer to katowice Airport. Again the service was excellent. The driver was very nice and on time and was also not overly expensive. Thank you very much!

This is to say how much we enjoyed our trip to Kraków it was made so much better because we used Kraków direct the office staff was always quick in their response and the drivers always polite, prompt and helpful will definitely use them again and will be recommending them to any of my friends

From the outset, Krakow Direct have been superb. Magda helped to book the perfect private trip to Auschwitz. Peter the driver meet us at the hotel and gave us so much history during the trip to and back from Auschwitz. He organised a lunch for us and is a credit to your company. Joanna guided us around Auschwitz and told us so much and answered any questions we had. Fantastic service throughout, thank you.

We have just got back from our trip and thank you so much. Peter our driver was fantastic and gave us so much information on the way to and back from Auschwitz. Joanna the guide was superb and so knowledgeable and gave us a great experience. Thank you again

Thank you for your excellent service whilst we visited your beautiful country this week. All your drivers were extremely friendly helpful and on time.

We booked two tours with you and I have to say from the initial enquiry to being dropped off after the second tour was absolutely perfect. The staff are incredibly polite & extremely helpful. Michael, our driver sorted our tickets, introduced us to the tour guides at the various destinations and met us after each part of the tour, plus the vehicle was very clean. It took away any stress so we could concentrate on enjoying the tours. I would highly recommend Krakówdirect. Thank you.

Just to say thank you to everyone for an excellent service, we did 2 trips and an airport transfer and had 4 drivers overall. They were very professional and friendly and everyone in the group was very impressed. We had a fantastic stay in Krakow and your excellent service made it even better. Thanks again.

I would like to email and let you know how happy we were with the tour of aushcwitz provided sunday 26/01/19. Our driver Michael arrived promptly on time and provided knowledgeable and excellent service throughout the entire day. If you are to show this email to Michael I sat in the front of the vehicle with him on the way home where friendly and insightful conversations continued Once again thank you and we will definitely reccomend your company to our friends and use you again if we are to return to Krakow. Many Thanks Alex

Great Service. Would highly recommend this company for Airport Service and for Tours. Punctual and Polite Drivers.

Just wanted to say a big thank you for your service. Your drivers were lovely and very polite, we will definitely be using you again when we return to Poland. Thank you again

Hi, I’ve just returned to Ireland with my boyfriend after a trip to Kraków. We were blown away by the service we received from you guys. The taxi to and from the airport was so clean, comfortable and warm and we had a lovely driver from the airport to the hotel. We also booked the day trip to Auschwitz and the salt mines on Sunday and our driver was Michael. Michael is excellent at his job and looked after us very well, we couldn’t have asked for better. We learned so much in one day and we felt as if we could relax knowing we were in safe hands with Michael and he Was very informative. We have just returned and are already planning our next trip to Kraków! Thanks for making our time more enjoyable and thank you Michael for making everything run so smoothly.

A great big thank you Krakow Direct, and especially Anna in the office. You all made our trip for 7 customers so smooth. From the airport pick up and return in clean comfortable vehicle with very attentive drives . The your tours to Auschwitz followed by the Salt mines the next day. Another member of the party had booked separately for your Folk trip which was a gain a great show.This company really deliver and make your holiday so easy 10/10

Just arrived back at our hotel after our trip to Auschwitz-Birkenau & the salt mines it was a fantastic day & our driver rafael was exceptional he was great thank you so much

During my holidays to Kraków I spent 3 days with Kraków Direct tours. I am surprisingly glad to tell how excellent tours they made. Everything was easy and the drivers (read quides) spoke excellent English. They even offer audio and quide book with my own language, Finnish. Extra thanks to Mihael, who told much extra information while driving and while stopping to show interesting things. Happy new year!

Excellent tour service - we booked a last minute private your to auschwitz and the salt mine, our drive Peter was really nice and very knowledgable about Poland. We were collected in the morning and driven to both locations to be met by our tour guide, tickets had already been arranged. Would highly recommend this service, great value for money and you learn a lot!

Just want to thankyou for your service in this week it was awesome. I cant make another review on facebook. Coz i already did one. The drivers were really helpfull and awesome in every way they ara Karol and Marcel. Thanks again guys till the next one

We have just returned from Krakow and would just like to say thank you for arranging our guide and trip to Auschwitz. Our driver was Peter, what can I say such a helpful, courteous and friendly gentleman. Please pass on our thanks he looked after us extremely well. We are hoping to return to Krakow for another holiday and would be very happy to use you again for trips and excursions. Thank you again.

Dear Krakow Direct I have just returned from my short break in Krakow. We booked Krakow direct for both the Airport Transfers, and our trip to Auschwitz and the Salt mine. I cannot recommend krakow Direct enough, what a fantastic company. All three drivers, were smart informative ,on time, polite, helpful, the office staff were helpful, even helped us when we had a problem with our travel agent. Thank you so much for a great service, the best. Hope you all have a wonderful Christmas Tony and Sue.

We had an excellent trip to Auschwitz. Our driver Ziggy was great, the guide, Barbara, at Auschwitz was very good and informative and sensitive to the area. Thanks again for all your help. We will recommend Krakow Direct to friends should they visit Krakow.

Dear all We had a very special trip last Friday. Our driver Michael and the man giving the talk at the extermination camps was of a very high standard and the Salt Mine at the end was fascinating. The visit to the camps was an intense experience but we felt we owed it to those who had died so horribly. Our driver was very patient in the Friday night traffic and kept a close eye on all his group. Thank you for a very special trip.

Hi just want to pass on a message to the boss, my dad Gerry mcguckian was on the Auschwitz tour this morninhy an the driver of the bus was called Michael, he said he received excellent friendly service an very informative information from him an that he made his tour brilliant, he was very highly impressed and can't wait to there trip tomorrow to salt mines, thanks again for the excellent service they r recieving, many thanks

I cant thank you enough for the excellent service you provided while we were in Krakow. Your transport is immaculately clean and prompt. The drivers we had Yarrow & Lucas were absolutely brilliant, they were so friendly & polite and really informative about the area and the places we were visiting. We will highly recommend your company on trip advisor and to all our family & friends. Thank you so much.

I used Krakow direct for an airport transfer. I emailed initially as I wanted something clarified and Cuba dealt with my query in an efficient friendly manner and I was able to book the transfer with him through email. We were collected on time and the driver was courteous and friendly. The car was clean and comfortable. An excellent service.

We all wanted to say what an excellent service we received from your drivers. Each of them were very efficient and friendly. We will all be recommending your services to any of our friends we have visiting Krakow. Thank you

Just want to say thank you for the wonderful service on picking us up and dropping us back at the airport. Both drivers were first class. I will definitely recommend your company Many thanks again

We booked the Auschwitz and salt mine tours. Our guide Michael was amazing so knowledgeable and passionate about the history of Poland. He made the trip so enjoyable and went out of his way to make sure we were all comfortable. Picked up on time and dropped off. Thank you Michael for making the day so good for me and my family.

Good Morning Hope this email finds you well. I wanted to take the opportunity to thank you for making our break truly memorable our first trip we were accompanied by Konrad who was simply a massive asset to your company and his attention to detail was amazing . He was kind and considerate and so very informative throughout the day. I was really impressed and he went out of his way to book us a trip to the salt mine which we had left till the last minute. Our second trip was to the salt mine and Karl accompanied us again really nice professional and informative. Both off these young men are a great asset to your company. I would have no hesitation recommending your company to anyone. Thanks Anne

Just to say we went on a trip on 11th November to Auschwitz whilst we found harrowing it was most interesting I would appreciate it if you could convey to Michael our thanks for the manner in which he conducted this tour and the knowledge and history he provided us with.

I wanted to thank you and say how impressed I was with the service me and my friend received last week while in Krakow. We took a trip to Auschwitz and also the Schindler Factory afterwards. The service was amazing and we were met by another driver to take us to the factory and he was efficient. I work for TUI a global travel brand and i was so impressed with you guys so thanks so much !!

During our Trip to Krakow we used Krakow direct for; *transfers to and from the airport, * Aushwitz- Birkenau tour. Each of your drivers where polite and very professional and the trip was perfectly organised with great communication throughout right from the initial booking! We couldn’t be happier with the exceptional customer service you provided. We will definitely be using Krakow Direct again.