Client’s feedback Your opinion

We would like to thank your company for the excellent service given to us by your drivers .first class service given to us at all times .

Barbara and friends

A group of 4 of us booked a trip with Krakow direct through our air bnb host for a tour of Auschwitz-Birkenau! We had a great experience, we were picked up promptly from our apartment by our lovely driver Thomas, who was very welcoming and friendly. The bus was very modern and comfortable! At Auschwitz our tour guide, Piotr, was great! He too was really friendly and informative and very easy to listen to. All in all a great experience and would deffo recommend to others!

February 2019

Hi Dominika Just a note to say what a great experience we have had using your drivers for airport transfers and also for the trip we did with you. All involved were very pleasant and the trip was well organised. Thank you once again

Liz McConnell

Great Service, very professional, informative, friendly and hope to use the service of your company again. Michael was our driver/guide for our trip to Auchwitz/Birkenau/Saltmines and he was just brilliant! Such a lovely guy and so helpful. It was a very long day with lots of walking and overload of emotion and information but we were prepared for that. Our trip to Krakow was short, only the weekend but we got to see so much thanks to your company. I would highly recommend Krakow Direct.

Donna Waldron, Ireland. February 2019

All our group have returned home after a very enjoyable trip to Krakow. On behave of our group I would like to thank ye on yer professional service. We did two transfers and three tours with numerous vehicles and drivers. All your vehicles were spotlessly clean, all drivers and we never had the same drivers were professional, informative , helpful and friendly. So as I said on behave of group, I just like to say thank you,

John, Krakow 2019

I wanted to say a huge thanks for all your help in making our trip to Krakow such a special one. From the efficient, polite, super helpful drivers and tour guide to the office support staff that coordinated all the trips, we can’t thank you enough! We had the most amazing time ever and I know that was down to your support in getting everything organised for us, it was seamless and you should all be very proud of yourselves. Please pass on our thanks to the drivers too and look forward to seeing them next year as we’re returning to stay in Zakopane at the same time.


Today we visited Auschwitz, we were driven by Christopher who was fantastic. He gave us lots of advice and recommendations for our stay in Krakow. He went above and beyond to be help throughout the whole excursion. This man is a great ambassador for Krakow direct and would recommend him to anyone who wanted to receive first class service! Thank you for a wonderful day.

December 2018

I came to Krakow at the star of December with a group of friends. We were met at the airport by one of your drivers Lukaz (hope I have spelt that right) he was very friendly and shook hands with each of us, on the way to the hotel he talked about our holiday and pointed out places where we could eat and places to visit. We booked to go to Auschwits, Lukaz arranged this for us and arranged that he would be our driver on the day. He booked us up at the arranged time and on the journey he chatted and pointed out places of interest at the end of the day we asked if he could drop us off at the Jewish quarter which he did and showed places where we could eat. On our last day some of our group returned home on the morning and had a different driver on the airport transfer and so we could not than

December 2018

Hi everyone Can I just say a big thank you to everyone for making our trip to Krakow amazing, the airport pickups were on time and very friendly and the trip to Auschwitz although harrowing was brilliant Again many thanks and we will certainly be using you next time we are in Krakow


Dzień dorby Magda I am just writing to say a big thank you. Today has been amazing. Piotr is a wonderful and knowledgable guy that we could spend hours talking with..... so we now have to come back and arrange more sight seeing. Fantastic service 100% spot on and great fun. I will write a review on anywhere you would wish please let me know. Please pass our thanks and best wishes on to Piotr and enjoy your Christmas party :0) Wielkie dzięki

Jo and Steve

Hi myself my husband and two friends experienced the salt mines and auswitch private tour yesterday. Our driver was Christopher and although i don\'t usually leave reviews he was so outstanding that we felt we must feedback! He was punctual attentive and knowledgeable. I would definitely recommend your company and in particular Christopher! All in all an excellent trip which was certainly value for money.

Dear Justyna, Thank you! Your driver Martin who took us on our trip was lovely, he was very cheery and was very helpful. Please extend our thanks to him for his pleasant manner and good driving. Kind Regards


We just got back from our tour of Auschwitz and the Salt Mines, and I would like to say that it was an absolutely fabulous experience. It was very well organized, and our driver, Lukasz, was amazing - extremely sweet, thoughtful and informative. Thanks very much for this experience.


Thankyou to your company for the very efficient,friendly,safe and well organised service you provided for our short trip to Krakow. It was my first visit to Poland and travelling alone with my 15year old daughter I wanted to feel safe. As soon as we were met at the airport I knew we were in safe hands. Matthew was brilliant and told us all the sights as we drove from the airport. He confirmed our pick up time for our trip the following day and suggested bringing some food as it would be a long day. Ziggy picked us up spot on time the following day for our long day to Auschwitz and the Salt Mines. He greeted us with a huge smile and made sure we were all ok throughout the day. He was friendly and a very safe driver. He also picked us up for our transfer back to the airport and chatted all t

Buon Giorno Scrivo questa Mail per ringraziare Magda e Justyna per la professionalità dimostratami nel darmi tutti i servizi richiesti, e grazie anche per l'Autista in lingua Spagnola Matías, un vero professionista. Vi raccomanderò sicuramente ad amici che vorranno venire a Cracovia. Un Saluto

Gian Piero

Thomas has been very nice and professional. Very good driver. We definitely advice him for your guided tour.

Good morning, I just wanted to say thank you to you for your services whilst we were in Krakow. The drivers were great, on time and extremely professional and we will use you again next time we are in Krakow. Many thanks

Neill & Jan Richards

Good Afternoon, Just a quick email to thankyou for your services. I have never dealt with such a professional company. Drivers were very friendly who spoke very good English and the overall service we recieved was A+++++. Never late for any pick up. Really impressed. As soon as I land back in England I will not hesitate to leave feedback for you. We look forward to dealing with you again in the near future. Kind Regards

Clare Parsons

Would like to say thank you indeed to Zygmunt for an excellent service you provide us today. We have a fantastic day and gained so much knowledge about Pope John Paul II s life and his work and devotion for the people of Poland and for his beloved country. Once again thank you and highly recommended!

Grace. October 2018

Dear Friends in Krakow I would like to take the opportunity to express my thanks for your kind cooperation and assistance. My group was delighted to be guided by well experienced drivers. They were helpful during these days. Beside the drivers, I also would like to thank you for your excellent Office staff. I never got such a good and prompt feedback on my mail requests. Everything was well coordinated and organised. Thank you.

Lukas, August 2018

Hi Just a quick note to say thank you for a fantastic time we had in Krakow A massive thanks to all your drivers for our transfers who were punctual, polite and made sure we all had an amazing experience Would definitely recommend your company Take care

Janice, October 2018

Pawel personality and professionalism was a wonderful experience for us yesterday. Thanks again and best wishes to both of you.

George and Debra

Good afternoon Justyna, I just wanted to email to advise that the service we received from Kraków Direct was outstanding. Our flight on Saturday evening arrived 30 minutes early and your driver was still there to collect us .Again the driver arrived to collect us on Sunday morning for our Auschwitz tour promptly and the van was clean , comfortable with TV screen which worked perfectly .On our return to the airport your driver again arrived promptly, introduced himself and got us to the airport without any problems . All journeys we had booked with yourself went smoothly. I would have no hesitation in recommending Kraków Direct to everyone and anyone visiting Kraków. Outstanding service which we appreciated very much and made our trip to Poland very enjoyable.

Thanks very much, Pauline

Hello, I would just like to send a quick message in regards to our tour yesterday as we had an excellent service. Our driver was very helpful and lovely and his happy personality was a great addition. We had a smooth day with no delays and were kept well informed and we were well looked after at all times. If you could pass on our gratitude we would be very grateful and we will be sure to recommend you to our friends. Once again thank you.

Kelli-Marie Johnson

A quick note to say that all of the guides provided by Krakow Direct were excellent, and we will highly recommend the service to other travellers. We want to specifically mention Matthew, the young gentleman who guided us on the “food tour” on Monday, September 3. He was knowledgeable, enthusiastic and it was delightful to spend time with him. He was intuitive about our preferences. It was a special experience.

Peter. September 2018

What a great service got a transfer to and from our hotel then done auschwitz and the salt mines trip in one day! Our driver Christopher was really helpful and kind! Highly recommend

September 2018

Buenos días Magda, solo comentaros que el tour Auschwitz-Birkenau y las Minas de Sal estuvieron genial, muchas gracias por el trato y los servicios prestados, en especial al chofer Martin (si no recuerdo mal su nombre)...... Recomendaré vuestra empresa a todo el que vaya a viajar a Polonia. Por último comentar que tenéis un país muy interesante y se come muy, muy bien, hemos regresado muy contentos de nuestro viaje. De nuevo gracias por todo. Un saludo.

Rafa Garcia

Excellent service, we are very happy to have booked with Krakow Direct our transfers from and to the airport and the tour to Auschwitz Birkenau. Great comfortable vans for our family of 7, friendly english speaking drivers, always on time. When back to Krakow we will definitely call you again. Thanks!

August 2018

Good morning Just to say thank you for your excellent service during our stay in Krakow. Immaculate vehicles, helpful staff and great customer service. Kind regards

Angus and Tabitha Kaye

Hello Krakow Direct We have recently had a 5 day trip to Krakow which was fantastic. This was greatly helped by your company who provided pre booked taxis and trips. Can we thank you for being a very professional and honest company and everything was on Time and all your drivers were very professional, polite and friendly. Also for your information the guide at the salt mine Joanna was also excellent. We will put you a good review on TripAdvisor and also recommend you to friends and family. A big thank you to you and please pass on our thanks to your drivers.

Andy Hall. July 2018

Just wanted to give you all a big thanks for your service yesterday on the AUSCHWITZ BIRKENAU & SALT MINE Tour. Great driver but I always forget names, (but he spoke a little Norsk) really great that you had reserved tables at the resturant for all of us, a nice surprise. I will be back in Krakow and I will for sure use your services again!

Kind regards, Bertil. July 2018

Today we had the pleasure of being driven to and from the Wieliczka Salt Mines by your driver Lukasz Kajor. My girlfriend and I are travelling from Australia and Mr. Kajor gave us excellent, personal recommendations about the best restaurants, pubs, and attractions in Krakow, as well as an efficient round trip from our destination. We wish the very best for him in his studies as we know he is driving as both a part time job and to live out his passion for vehicles, and wish that he be recommended as one of your best drivers to many future passengers. Sincerely,

Jamie Leigh Miles and Rhyan Zeschke. July 2018

Good morning, I wanted to say thank you. On the evening of the 21 June we were let down by our intended tour provider. As your office opened at 7:30 I called you. I spoke to a lady who managed to get us on a tour of Auschwitz and the Salt Mines for that day and a little over 20 minutes later we had been picked up. The whole day was fantastic and whilst we were able to say thank you to the driver, I did not get the chance to thank the lady on the phone. Please forgive my ignorance as I didn’t get your name, but you helped make a good trip into an amazing one and a bad experience with one company into a superb one with yours. I will always recommend you guys. From the couple at Hotel Krakow Residence, THANK YOU!!!

Mark and Eva

Just wanted to say that we went on your Auschwitz-Birkenau tour today, 21 June. We were picked up from the Radisson Blu Hotel and the whole day with our guide was fantastic and well organized. But the star of the show was Michael/ Mikhael (hope I have the spelling correct) who was our driver. You cannot ask for a more dedicated and passionate person. He should be the guide for the whole day with his inspiring passion and incredible love and knowledge of Kraków and surrounds! Thank you very much and kind regards

George and Anna

Hi! I just wanted to pass on my gradiute towards your company and staff after our tour on Saturday 16th June. We booked last minute for the Auschwitz-Birkenau tour the day before. We were well informed by email and phone about the internery of the day and pick up. We were picked up right outside our apartment right on time in a fabulous spacey and fairly new Mercedes 6 seater by our lovely driver Jacob. The taxi bus then dropped us back to exactly where we wanted. We were blown away by how well organised and presented it was. I will be recommending this company to my friends and family when they come to visit! Kind regards, A very happy customer

Emma Dillon :)