Client’s feedback Your opinion

Hello Paulina I just wanted to say Thank you for helping make our trip such a success, everything went really smoothly and we had a great time. Michael was waiting for us with my name card as promised, and Michael and Peter were both prompt and very welcoming. Michael (sorry not sure on spelling) our driver for the first 3 days was fantastic, so knowledgeable and helpful he is a real credit both to Poland and to your company, a really lovely man. Peter also was very nice but we only had him fro the trip back to the airport. The only negative aspects of our trip could not have been controlled by you, namely the rain on 2 days including when we went to Auschwitz and I lost my wedding ring somewhere between Stansted and the arrivals lounge at Krakow. I hope to visit again with my wife this time as Krakow is such a lovely city, do you cater for couples with smaller vehicles or is it just groups. Anyway thank you again for making the trip so enjoyable. I will recommend you to anybody I know who may be visiting your wonderful city.

Krakow Direct, I wanted to comment on the service that we received from you while we were in Krakow on April 8 to April 11th. Specifically, I want to complement you on our driver, Thomas. We found him to be a wonderful representative of your city, your country and a pleasure to be around. He was an excellent driver and we felt that he was well trained and very careful. He was helpful and courteous and made our stay very memorable. Clearly, he had a great deal of pride in his job and he was very professional. A comment on your telephone staff, they, too, were excellent. They were quick to respond, very helpful and we enjoyed each of the tours that we did with your company. Thanks for a job well done!

Hello Team I would like to thank you for a very pleasant stay in the beautiful city of Krakow and for very good services frome your company. We will be back :-)

Dear KrakowDirect, thank-you for your service on our trip to Krakow. Your staff were brilliant - all of them (for the Auschwitz tour and the taxi service). I have recommended your Company to two other people who are making trips to Krakow over the next 6 month. Thank you again. Kind regards,

Thank you for your excellent service. I cannot rate you highly enough. Our driver was very professional, helpful and friendly. The travel arrangements definitely made our trip and experience in Krakow much more enjoyable. I would most definitely recommend your company to family and friends for future trips there. Thanks again

Justyna and Paulina, My family and I would like to thank you for your services and attention to detail. Your business made a family trip one which we will never forget. Your company and your guides were professional and wonderful. We will make sure to recommend you to anyone who askes . You have a wonderful country, rich in history and full of warm , wonderful, friendly people. Thank you

Hello Joannna!! Im back to Madrid and one of the first things that I wanted to do is to write to you... Thank you very, very much for all!!! Everything was perfect!!! Thomas was excellent and was all the time taking care of us. If you will excuse me, I would like to give you some advice.... Don´t offer the service as a Private Driver. It is so much more than this!! Offer it as a Personal Assistant!! I´m sure that all drivers have the same attitude of Thomas and definetely he was not just a driver and the experience for customers is fantastic. When I have a little more time, definetely I will write about your company at Trip Advisor and other web sites. PD: as I said to Thomas, the only thing that I can critic to your company is that you are only in Krakow!! I´m sure that if you were also in Warsaw, my days there should be so much better!!

I wanted to thank you for your help during our visit to Krakow. Everything worked out perfectly. I want you to know that our driver to Auschwitz and the Salt Mine was outstanding. He paid full attention to us and made sure we were at the right place at the right time. His suggestion for the late lunch was superb. Paul represents your company very well. Thanks again for your help.

Dear Magda Just to inform you that we ve really enjoyed our stay at Krakau. Further on we would really like to recommend the driver from Friday . A magnificent person who really did everything and even more to get us ( the 5 ladies) safely to Auschwitz and our hotel , arrange our lunch box , told us more about Krakau and everything we would like to know and so much more during our ride . I have already travelled a lot for work or free time leisure but I have to admit that he has done an amazing job and with so much passion for us as guests in Krakau. We ve already told him Friday eve but the 4 other ladies insisted that I would inform you as well . So it was with great pleasure that I have written this recommendation . And as already told before , also a big thank you for you as well for the tickets to Auschwitz . Happy Eastern ! 5 ladies from Belgium

We just wanted to send you a big THANK YOU for organizing our tour on 13 April. The driver and tour guide were great and we will recommend your agency to others.

Hi Anna / Justyna, Just a quick email to thank you all for your great work you did in organising my trips when we were over this past week. My friend and I had a great time and everyone we dealt with like the drivers were fantastic!

Good Morning, I have written a recommnedation on TripAdvisor for your compnay but I wanted to reach out seperately to you to say thank you. The service was brilliant, so professional and well organised. Our driver from the airport and for our day trip to Auschwitz and Salt Mines, Jacob, was the amazing. Such a nice guy, so helpful and really a credit to your company. His family actually live in my town here in Ireland which was an amazing coincidence but all the same....fantastic guy and you should feel lucky to have him work for you. Thank you again,

Hi, I just wanted to drop you a quick email to say how wonderful your service was. I spoke to my Tour Manager, Elaine this morning and she had nothing but praise for your company She said you were a pleasure to work with, the vehicles were excellent , drivers always on time and were friendly and courteous. I will definitely be recommending you to friends and customers and look forward to using your services again Thank you very much

Anna, I just want to say that our tours have been outstanding! Our guides Peter and Joanna were true professionals and wonderful informative guides. We are looking forward to our Warsaw tour and would gladly recommend your services to anyone who asks. Your service has made our trip to Poland so enjoyable . Thank you

Good morning I would like to say thank you for arranging our airport transfers and Auschvitz and salt mine tour. Our driver Michael was exceptional . I would have no hesitation in recommending you to anyone visiting krakow.

we have just had a three day trip to Krakow and used your company we were met by your rep David he was a credit to your company very courteous and polite at all times and there was not anything that was a problem we would not hesitate to recommend Krakow direct to our friends and have already done so

Hi everyone at krakow direct, I have just returned home from a few days in your lovely city and had to send you a quick note to say a big thank you for making my stay a very enjoyable experience, your staff were very friendly and helpful, and I will definitely be back and use your services again. I will also recommend you to anyone that is thinking of coming to your city. Once again a big thank you

We booked two perfect organized tours (Auschwitz and Saltmines). Friendly driver, perfect guides and with great service. We recommend KrakowDirect !!

I booked the two camps and salt mines with yourselves and was very impressed with the complete tour from start to finish. We were collected from our hotel then stopped for dinner at a traditional Polish restaurant before going to the salt mines. Driver was very friendly and helpful and even asked us were we wanted to be dropped off at the end of the tour. Overall we had a very enjoyable experience seeing the sights and history of Poland.

Thank you for your service whilst I was in Poland, your company were very professional and always on time 10/10. I will write a report in trip advisor and recommend you to all my friends.

Hi all, just a quick message to say thanks for making our trip so enjoyable, from the 1st email I inquired, to getting dropped off at the airport all our party were impressed with how courteous, on time and helpful with everything, Tom and Christopher who took us on the tour on Friday especially, thanks again and I will highly recommend your services to all our friends who may want to visit Krakow in the future.

Hi, Just wanted to give you some feedback regarding your service - it is faultless! From 1st making enquiries you answered all questions promptly and accurately. Nothing was too much trouble. The lady who returned the emails was Anna. It felt she was genuinely interested in me and my forthcoming trip. The driver arrived and introduced himself as Conrad. He was an absolute credit to you and your company. Clearly nothing was too much trouble, we asked many questions and he answered these. He was so pleasant. He also made sure nothing was a worry and. Saw us in. He was waiting for us and fitted into our plans for the day. I would strongly recommend that anyone visiting Krakow uses you as a company. Its so refreshing to deal with such fabulous people. Please make sure the praise is passed on to Conrad and Anna.

Thank you so much for the brilliant service we received today. From start to finish our driver was helpful, efficient and professional. I cannot thank you enough for providing such good service on a day that is emotionally draining & very full on. I will recommend you to anyone I hear needing this type of guide & you have really made our experience of Auschwitz a memorable one. Thanks again & please forward on our appreciation to the guide.

Just returned from our trip to krakow would recommend krakow direct very professional team used airport transfer and tours had a great driver tom who was very informative would definitely book again

Hi, I would just like to thank your company and especially Jaro for a lovely hassle free trip today. Organisation was very good and communication from Jaro was exceptional. I would recommend you anytime to anyone if they are to visit Krakow. Once again thank you as this has made our trip to Krakow complete.

Hi, I would just like to say thank you for your services every driver we had were prompt very polite and helpful as were the guides I would definitely recommend again.

Hello, I would just like to personally thank you so much for you super efficient service I received while booking my trip from Ireland. My family and I would like to personally thank Matthew for an amazing day trip he made us feel super comfortable and couldn\'t have done more for us. His English was outstanding which made our trip extremely easy to understand. When we arrived he introduced us to our tour guide which was another amazing experience without her we would have been lost within the understanding of the tour. Again thank you all so much especially Matthew and our tour guide for all they did I will be highly recommending your company.

Hi Joanna, Just a quick note to say many thanks to our great driver over the weekend! Turned up on time and was very informative for the questions we had and gave us a few tips to make the most of our time in Krakow!

Can i just take this opportunity to thank you and your staff for a great experience and true professional attitudes to there jobs, i will not hesitate to recommend you to all my friends and family, if and when they decide to visit the beautiful city of Krakow. A special thank you to Mathew, what a great employee. Thank you!

Hi Paulina Just a quick email to thank you so much for arranging our tour. Our bus driver was Martin who from beginning to end was a pleasure. Unfortunately our forget our tour guides name once we got to Auschwitz but he was incredible. Full of knowledge and a pleasure to deal with. Thanks again

Hi, Thank you for the superb service we received from yourselves from initial booking enquiry which was handled very quickly and professional to the friendly drivers that looked after us. Special mention to one driver think his name is Jacob he pick us at the airport and also at Zakopane and took us to the Salt Mines he was extremely polite and very helpful, credit to your company. Your superb services made my 50th birthday celebrations go perfectly. I have already recommended you to friends and colleagues.

Good Evening Joanna, I just wanted to E-Mail and say thank you so much for helping to make our trip to Krakow so stress-free and enjoyable. The booking process was brilliant and we really enjoyed the quality of service and the tours.

Just a thank you to your very professional staff on our recent trip to Krakow. We enjoyed our visit very much and we just wanted to let you know that your driver Michael was very efficient and very friendly. He was very knowledgeable also. I would highly recommend this company for your airport transfers and tours. Very professional.

This was our second return to Poland, Krakow after visiting last year. My girlfriend and I decided after our travels last October to treat my aunt to a trip to Krakow for her Christmas with a trip to Auschwitz/Birkenau & Salt Mines. Booking with KrakowDirect was excellent with direct email containing all information in regards to our trip and settling any queries or questions. We were collected at our apartment at 9:15 in Krakow Main Square at Apartment Rynek Glowny by our driver for the day, Martin. The first trip was to Auschwitz/Birkenau and took roughly an hour or so drive. The journey was pleasant as we chatted away to Martin about Poland and its surroundings and he passed on some knowledge along the way. When arriving at our destination, Martin had already organised our tickets and entry, whilst we had some hot drinks as the weather was -12!. We shortly met up with our tour guide and small tour group and were on our way. The trip around the first camp is an experience that one simply cannot put into words, but only suggest that others may travel and experience for themselves. The first part of the tour took around one and a half hours accompanied by a tour guide. On our exit we were met by Martin and our nice warm Mercedes van for the short trip to the second camp. We made the journey around the second camp and took in the surroundings and excellent knowledge of our tour guide once more. The snow and cold bite in the air added effect to the history around us. We made our way from the camps and headed for the Salt Mines of Wielicka, which was around one hour thirty minutes drive. On our travels once more we enjoyed chatting to Martin, our driver, about our experience so far. Arriving at the Salt Mines, Martin told us that it\\\'s common to attend a nearby restaurant for lunch as part of our trip, however today was a celebration day in Poland and a Catholic celebration therefore the Salt Mines were closing sooner than usual. We had more of an appetite for history than food so we soldiered on with our tour. Martin sent us in to have a coffee and relax for a short spell whilst he braced the cold and once more arranged our tickets and entry. We began the tour accompanied by our tour guide and group. The Salt Mines were beautiful to the eye, packed with history generations deep. The tour took around the two hour mark and once again by an excellent tour guide. We were met by our driver Martin once more, as darkness fell upon us we drove our short journey back to Krakow. The tours were both excellent and interesting, accompanied for the day by a delightful, helpful and pleasure of a gentleman Martin, who my aunt, girlfriend and I could not speak more highly!. For anyone looking for a hassle free trip, without the stresses of booking then look no further than KrakowDirect Tours, they are organised, friendly and professional.

My friends and I have just returned from Krakow and we would like to thank you all for playing a huge part in making our holiday so enjoyable. All of your drivers have been fantastic but special thanks got to Peter for showing us parts of this historic city we would have otherwise missed, sharing his knowledge of Krakow and it \'s past and present culture and genuinely being a pleasure to spend time with.I don\'t doubt we will be back and we will definitely be using your services again. Thank you