Cancellation policy – if I cancelled a service will I receive a full refund?
Yes You will, but the cancellation has to be made at least 24h before the date your service was booked for. If You cancel the service less than 24h before the date your service was booked for You will receive a 50% refund.
Does my private transfer drop me at the door of my accommodation?
Yes, we offer door-to-door services and we drop you off at the address indicated in your reservation.
How do I locate my driver or vehicle?
Once you have completed your on-line booking, you will automatically receive a screen confirmation together with an email giving you exact instructions for meeting your driver or vehicle.
I have left something in the vehicle. How do I get it back?
Contact our help desk giving details of the transfer and the missing items. We will then deliver them to you. In some circumstances a charge may be applicable.
Can You provide us with a proper child seat?
We will provide You with a child seat upon request with no extra charges. Just ask for the seat when booking.
Reservation - Can I change the date of my transfer?
Yes You can, but the change has to be made at least 24h before the date of your originally booked arrival or departure.
Reservation - Can I change the date of my tour?
Yes You can, but the change has to be made at least 24h before the date of your originally booked tour. Please remember that all our tours are available every day apart from the 1st of January, the Ester and the 25th of December.
Reservation - Can I have a receipt?
Your email confirmation is your receipt. But a full invoice is available after each service.
Are your tours private or shared?
It depends on what type of tour You will book with us. We have both private and group tours in our offer.
What currency are your rates in?
All prices are quoted in Polish Zloty and Euros. But they are charged in Polish Zloty as it is still the only official currency in Poland. If You want to pay in EUR, GBP or USD you have to discuss it with the driver.